Create and manage work queues

1. Navigate to your Jira Cloud instance

2. Click "Settings" gearbox icon.

3. Click "Apps"

4. Click "Competence-Driven Management - Admin" in the left drawer menu.

5. Click "Work Queues"

6. Now, let's add a new work queue. Click "Add a new queue"

7. Type the name for your new work queue.

8. Set the filter for the queue. This is the core parameter that feeds the queue with tasks. Users will pull issues in the order and per the criteria in the filter.

You must use an existing filter with public view permissions or create one.

9. You can restrict the queue to certain users or groups. Choose users and groups to do so.

10. Now you can add another queue and configure it accordingly.

11. Note that for any queue you can toggle the applicability of skills. If the setting is on, the system will not match skills issue and user when pulling a new issue.

12. You can also choose to enable the training mode for picking tasks. When this setting is on, the queue will pull issues that are marked "for training" with a user's "skills in training".

13. Enable your queues. Only queues toggled as active will be used to pull work.

14. Time to choose a queue strategy. The "Queue order" pulls items from the queues in the stack order of the queue list.

15. Note the tooltip on the left of the queue list denoting the queue order. The system will pick the topmost queue as long as it can find tasks for a user in that queue.

16. "Top priority" checks the first issue in each queue and picks the one with the highest priority. If there are multiple issues with the same priority, queue order applies.

17. "Weighted round-robin" randomly picks queues to pull work from.

18. You can influence the queue affinity by adjusting its weight in the field on the left.

19. You can also adjust work in progress. To do so, click "Settings"

20. Toggle the limit enforcement and set the limit value.